Introduction

At Mytesto Health Private Limited, also known as "Mytesto.in", we highly value and respect your privacy when using our websites, applications, and services (referred to as the "Platform"). This Privacy Policy explains how we collect, use, disclose, and transfer your personally identifiable information as a user of the Platform. This policy applies to anyone who uses the Platform or whose information is received by "Mytesto.in" in connection with its services. We use the terms "You" or "Your" to refer to the person / company/ diagnostic centre/ pathology labs / scan centre/ hospital / collection center accessing the Platform. This Privacy Policy is in compliance with various regulations, including Section 43A of the Information Technology Act, 2000, Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and Regulation 3(1) of the Informationon Technology (Intermediaries Guidelines) Rules, 2011.

Personal Information we collect / data collected by "Mytesto.in"

The term "Personal information" refers to any information that pertains to an identified or identifiable individual, including commonly used identifiers such as name, ID number, location data, online identifier, or other factors related to physical, physiological, genetic, mental, economic, cultural or social identity. We gather information regarding your use of our services to improve our offerings. How we gather your Personal Information, and what information we collect, will depend on how you interact with us. We gather the following categories of Sensitive Personal Information in the following ways:

1. If you register with "Mytesto.in", we collect several types of information about you, such as your name, contact information (e.g., email and phone number), demographic information (e.g., gender, date of birth, and pin code), medical history data related to your use of our services and appointments made through our platform, and medical insurance data (e.g., insurance carrier and plan). We may also collect any other information that you voluntarily provide to us (e.g., through email or letters).
2. The information we collect from you may be considered 'personal information' or 'sensitive personal data or information' under the SPI Rules. These rules define "Sensitive Personal Data or Information" as personal information that relates to an individual's passwords, financial information (e.g., bank accounts, credit and debit card details, or other payment instrument details), physical, physiological, and mental health conditions, sexual orientation, medical records and history, biometric information, information received by a body corporate under lawful contract or otherwise, visitor details as provided at the time of registration or thereafter, and call data records.

"Sensitive Personal Data or Information" includes passwords, financial information (such as bank accounts, credit/debit card details), health information (physical, physiological, and mental), sexual orientation, medical records, biometric information, information received through lawful contracts, visitor details, and call data records.

• "Mytesto.in" can use and share publicly available information without your consent.
• We collect information about the services you use and how you use them, including log and location information, if you are a user of the services through the Platform.
• We collect information about your communication and any other details you provide when you interact with "Mytesto.in".
• We may gather Personal Information, such as name, age, contact details, preferences, through surveys and forms when you voluntarily participate in them.
• We use cookies to automatically collect, store, and use technical information about your system and interaction with our Platform when you visit it.
• When you use a device to access the Platform, we may collect technical or other related information, as well as the device location.

"Mytesto.in" is allowed by law to monitor and record your communications with them to make sure they follow their legal and regulatory duties and internal policies. This monitoring may involve recording phone calls

How we Use your data / Personal Information

We will handle your personal information in a just and appropriate manner, and we will only do so if we have a valid reason to do so under the law. How we use your personal information will depend on the nature of your interaction with us. The following are some of the reasons why we may process your personal information:
Our use of your personal data is based on lawful reasons, and we will use your data in a fair and reasonable manner. The purpose of our use of your personal data depends on how you interact with us. We may process your personal information for the following reasons:

1. To provide you with our products and services, including sending you related alerts, calendar alerts, relevant search results, and other recommendation facilities.
2. To protect our users and provide you with customer support.
3. We use information collected from cookies and other technologies to enhance your user experience and the quality of our services. However, we will not associate identifiers from cookies or similar technologies with sensitive categories such as race, religion, sexual orientation, or health when showing you tailored ads.
4. To improve the Platform and its content to provide better features and services.
5. To conduct market research and surveys to improve our products and services.
6. To send you information about our products and services for marketing purposes and promotions.
7. To prevent, detect, investigate, and take action against crimes such as fraud and other financial crimes, illegal activities, suspected fraud, or violations of "Mytesto.in"'s Terms of Use in any jurisdiction.
8. To the extent required for identity verification, government sanctions screening, and due diligence checks.
9. To establish, exercise, or defend legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice related to such legal proceedings

Cookies and Other Tracking Technologies

We use "cookies" and similar tracking technologies on some of our web pages. These technologies collect information about website activity and may also recall previously indicated Personal Information. You can control cookies through your browser settings, including choosing to be notified when you receive a cookie or blocking them altogether. However, please note that if you block or erase your cookies, you may need to re-enter your login information to access certain parts of the Platform. These tracking technologies may record information like domain names, IP addresses, browser software and operating system types, and dates and times of site access. We use cookies and other tracking technologies to improve the Platform and overall website experience, and may analyse non-personal information for trends and statistics. For more information, refer to our Cookie Policy.

The Basis/ Grounds which we rely on for collection and processing of your Personal Information:

"Mytesto.in" collects and processes your Personal Information based on specific legal grounds, which depend on the type of information collected and the reason for its processing.

Consent:

In certain situations, "Mytesto.in" requires your consent to collect and process your Personal Information, as mandated by applicable data protection laws. If such consent is required, "Mytesto.in" seeks it at the time of collecting your Personal Information and processes it only after obtaining your consent.

Compliance with a legal obligation:

"Mytesto.in" may process your Personal Information to the extent that it is necessary to comply with a legal obligation. This means that if there is a legal requirement for "Mytesto.in" to disclose your Personal Information, such as in response to a court order or to retain certain records for a specified period of time in compliance with applicable law, then "Mytesto.in" may do so.

How We Share Your Personal Data

"Mytesto.in" does not share or transfer your Personal Information to others except for certain circumstances:
With affiliates and group companies for internal business and administrative purposes, as well as for improving services provided to you
With third parties such as regulatory and judicial authorities, in order to respond to legal process or defend against legal claims, investigate illegal activities or suspected fraud, or as required by law
In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of "Mytesto.in"'s business assets
With third party Diagnostic center(s) and marketing partners engaged by "Mytesto.in" to provide services, maintain the Platform, or communicate with you about offers related to "Mytesto.in"'s products and/or services. "Mytesto.in" takes steps to ensure these third-party providers are obligated to protect your Personal Information and subject to appropriate confidentiality/non-disclosure obligations
"Mytesto.in" does not provide any Personal Information to advertisers when you view or interact with targeted ads, but the advertiser may make assumptions and learn certain Personal Information about you based on your interaction with the ad
"Mytesto.in" does not intend to transfer Personal Information to third parties who are not bound to act on "Mytesto.in"'s behalf without your consent, unless legally required. If Personal Information is transferred outside India, "Mytesto.in" takes necessary steps to protect your Personal Information in accordance with applicable data protection laws

Third Party Content:

Please note that there may be links to other websites on the Platform that are not covered by this Privacy Policy. These links may lead you to third-party sites, including advertisers, blogs, content sponsors, vendor services, social networks, and others. "Mytesto.in" cannot guarantee how your information is stored or used on third-party servers. It is advisable that you read the relevant privacy statements and policies of each third-party website linked from the Platform to understand how your personal information is being used.

Children Information

Our Platform is only accessible to individuals who are legally able to enter into a binding contract under the Indian Contract Act, 1872. We do not intentionally seek or gather personal information from individuals under the age of 18. If you have provided personal information about an individual under the age of 18, you confirm that you have the necessary authority and permission to do so, and that we may use this information in accordance with our Privacy Policy. If you are under the age of 18, or under the age of majority in your jurisdiction, you must use our Platform under the supervision of a responsible adult, such as your parent or legal guardian.

DataRetention (Personal Information)

"Mytesto.in" will keep your personal information for no longer than necessary as required by applicable laws. If it's deemed necessary to prevent fraud or future abuse, defend against legal claims, exercise legal rights, or to comply with the law, we may keep data related to you. Additionally, we may keep your data in an anonymized form for analytical and research purposes.

Updating And Accessing Your Personal Data

You have the right to exercise your rights as a data subject under applicable laws and regulations regarding your personal information processed by "Mytesto.in". "Mytesto.in" allows you to keep your personal information accurate and up-to-date, and you can request to rectify, update, or correct your personal information, confirm whether or not it is being processed, access it or exercise your right to data portability, or restrict the disclosure of your personal information to third parties by contacting us using the contact details provided. You may be required to provide proof of your identity to ensure that your rights are respected, and some rights may need to be exercised through the relevant authority or designated officer as per applicable data protection laws. "Mytesto.in" may charge a fee for fulfilling your request in some cases. You acknowledge that these rights are not absolute and may be subject to limitations under applicable data protection laws. If you want to delete your account on "Mytesto.in", you can request it through the call center, and we will take necessary action to delete your user account.

Confidentiality and Security

We understand that the security and privacy of your personal information is important to you, and we take it seriously. We have invested significant resources to protect your data and require external Diagnostic center(s) to adhere to the same standards. We comply with the Information Technology Act and its rules to protect your privacy, and we have physical, electronic, and procedural safeguards to keep your personal information safe.
We take precautions to protect your personal information both online and offline, and we have implemented reasonable security practices and measures that are appropriate for the information we collect and our business. We maintain your information in electronic form and occasionally convert it to physical form. We do not disclose your password to any "Mytesto.in" employees, and it is your responsibility to protect your password, computer, and mobile phone from unauthorized access.
We make your information accessible only to employees, agents, partners, and third parties who need to know it, and we bind our employees to strict confidentiality obligations. Our platform helps doctors organize and maintain records, and we may submit these records to the appropriate authorities or doctors who request access. Similarly, we help patients access their information and may submit records to them or their doctors.
However, we are not responsible for the confidentiality, security, or distribution of your personal information by third parties outside the scope of our agreement with them. We are also not responsible for any breaches of security or events beyond our control, such as government actions, computer hacking, or poor internet or phone service

Social Media

"Mytesto.in" maintains social media channels, pages, and accounts to communicate with customers and provide assistance. "Mytesto.in" reviews and records comments and posts made about it on these social media platforms to enhance its products and services. However, sensitive personal data and inappropriate or offensive content must not be communicated to "Mytesto.in" through these channels. Sensitive personal data includes information such as race, political opinions, religion, health, and criminal convictions. "Mytesto.in" disclaims responsibility for any information posted on its behalf on these sites and is solely accountable for its own use of the Personal Information obtained from such platforms.

Changes to this Privacy Policy

"Mytesto.in" has the right to make changes, updates, or modifications to its Privacy Policy at any time. These changes will become effective on the date that they are published.
"Mytesto.in" has the authority to modify on the Privacy Policy whenever it deems necessary. If this happens,
"Mytesto.in" is not obligated to notify you, whether you are a registered user or not, of any changes made to the Privacy Policy. The updated version of the Privacy Policy will be made available on the website, and your use of the website and services is subject to the most current version of the Privacy Policy at the time of use. It is your responsibility to regularly check the website's homepage to view the most current Privacy Policy. If you continue to use the website after changes to the Privacy Policy have been made, your use constitutes your acceptance of those changes. "Mytesto.in" may require your consent to the updated Privacy Policy before you can continue to use the website and services.
By using the website in any way or merely browsing it, you agree to be bound by these Privacy Policy and the website's Privacy Policy, which is available on the homepage.

Disclaimer

"Mytesto.in" does not retain any information related to user accounts, credit cards, or debit cards. Therefore, "Mytesto.in" will not be responsible for any damages or losses incurred by users due to the disclosure of such information during online transactions or payments made on the platform. "Mytesto.in" will not be liable for any breach or disclosure of personal information that is voluntarily shared by users with "Mytesto.in", but which is not required during registration. If users have any queries regarding the Privacy Policy or the protection of their personal information, they may contact "Mytesto.in"'s Data Protection Officer/Grievance Officer at the contact details provided

Data Protection Officer/ Grievance Officer

If you have any complaints related to your Personal Information, you may send them through email to our grievance officer.
Grievance Officer
Shop No. 45, Lodha’s Boulevard Mall,
Lodha Paradise Majiwada
Thane, 400601, Maharashtra, India
Email: mytesto.in@gmail.com
Time: Mon - Sat (9:00 - 18:00)